Privacy Policy

The protection of our customers’ privacy is very important to us. Hereinafter, we set out the principles we follow and for what purpose we collect and process personal data (information that determines your identity or allows us to identify you; referred to hereinafter also as “data”) via this website, and other websites and applications (referred to hereinafter as "website") operated by FlightLevel Services GmbH.
Please refer also to our Terms & Conditions.

Responsible body
The responsible body for collecting, storing, processing and using of your pesonal data in connection to your use of this website is FlightLevel Services GmbH, Bottighoferstrasse 1, 8280 Kreuzlingen, Switzerland.

Collection, storage, processing and use of personal data
When you visit and use our website, we collect, store, process and use your personal data. This includes the public display of information on your flights and/or other travels as provided by yourself unless you set your privacy preferences in the "Profile & Settings" to "private".

We normally store your data which we collect for transaction purposes for 10 years due to accounting reasons. Other data is stored as long as required for fulfilling the contract and for safeguarding our rights. We reserve the right to store data even longer whenever required for legal and/or operational reasons.

Data collection according to the laws
When collecting, storing, processing and using your data, we observe the relevant legal regulations.

No data collection and/or forwarding without your express consent
We only collect, store, process and use your personal data with your express consent. You can revoke your consent at any time via the contacts shown in our Imprint.

We do not forward your personal data including your email address or other contact information to third parties without your express and revokable consent. However, this is not valid for any service partners which require your data for processing orders and purchases such as shipping and payment companies in direct connection to a transaction. In such cases, the level and amount of your personal data forwarded to our partners will be kept to the essential minimum.

Data security
We protect your personal data by means of appropriate technical and organisational security measures and store it solely on secure servers. The website is secured against loss, destruction and manipulation by means of customary measures in accordance with the state of the art and against access, modification or distribution by unauthorised persons.

However, we do not assume any guarantee for the security of your data. It is your responsibility to make an up-to-date back-up of the transferred data at all times and store it separately from the website. You are also responsible for creating a secure password for your customer account, keeping it safe and changing it on regular basis.

We use your email address independent from any order processing or transaction only for internal advertising purposes, such as sending newsletters, and only with your express consent. You can cancel your newsletter subscription at any time using the link provided in the newsletter or via message to us using the contact information shown in the Imprint. We will remove your email address from our mailing list immediately.

Our website can use so-called cookies in various circumstances. Cookies are small text files which are stored on your computer and saved in your browser. They serve the purpose of making our services more user-friendly, effective and safe. In addition, they allow our systems to recognise your browser and to offer you services. Cookies do not contain any personal data. You have the option of blocking the saving of cookies on your computer via the relevant settings in your browser. This could, however, hamper the level and scope of services in our product offering towards you. You have the additional option of modifying your cookie preferences via the GDPR settings on our website.

Rights of customers
You have the right to information, correction, deletion and transferability of your data. Furthermore, you have the right to restrict processing and to object to the processing of your personal data. Please notify us of your objection via the contact provided in the Imprint. An objection only has future effect and does not affect previous processing. If, on account of the objection, we are no longer able to perform the services contractually agreed with you, the objection is deemed to be a breach of contract by the customer and we have the right to terminate our contract with you without notice. Payment obligations already contractually entered into by the customer remain in force.

For the assertion of these rights and in case of further questions, you can contact us via the contact provided in the Imprint.

We review our Privacy Statement regularly and update it as required. We will inform you of any important changes (e.g. on our website).